INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Paypal powers the Marrakeche Crafts store, but you can still pay with your credit card without having a Paypal account.

Yes, you can change or cancel your order by contacting our support team at: [email protected]

Marrakeche Crafts online store ships worldwide, and the freight charge depends on your country and the weight in kilos of the package.

The time to receive your order depends on your location and the item (s) requested.

All shipments take place in two stages: processing and transit.

Processing

Processing and packing times are estimated from 5 to 7 days. It does not include requests placed on the weekend.

Crossing

Timeframes depend on your order date and your location.

Delivery service to the US and Canada takes 2-5 business days

Delivery service to European Union countries will take 2-4 working days

Delivery service to Asian countries will take 5-10 working days

Delivery service to Australia and New Zealand will take 5-10 working days

After a successful order, we receive shipping information and a fulfillment process taken from 5 to 7 business days before deposing your package to our shipping provider.

For the Goods to be eligible for a return, please make sure that:

  • The customer purchased the Goods in the last 30 days
  • The Goods are in the original packaging
  • The customer cannot return the following Goods:
  • The supply of Goods made to Your specifications or personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of goods that are not suitable for return due to health protection or hygiene reasons was unsealed after delivery.
  • According to their nature, the supply of goods which are, after delivery, inseparably mixed with other items.

We reserve the right to refuse any merchandise returns that do not meet the above return conditions at our sole discretion.

Marrakeche Crafts may refund only regular-priced Goods. Unfortunately, we cannot refund goods on sale. This exclusion may not apply to You if it is not permitted by applicable law.

For more information about the return policy, please refer to this link.

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    Marrakeche Crafts trusted company registered , Headquarter: 528, Massira 2, D, Marrakech, 40000, Morocco