INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Marrakeche Crafts store is powered by Paypal but you can still pay with your credit cart without having a Paypal account.

Yes you can change or cancel your order by contacting our support team on :¬† [email protected]

Marrakeche Crafts online store ship all over the world, and the freight charge depends on your country and the weight in kilos of the package.

The time it will take to receive your order depends on your location and the item (s) requested.
All shipments take place in two stages: processing and transit.

Processing

Processing and packing times are estimated from 5 to 7 days. This does not include requests placed on the weekend.

Crossing
Timeframes depend on your order date and your location.
Delivery service to the US and Canada takes 2-5 business days
Delivery service to European Union countries will take 2-4 working days
Delivery service to Asian countries will take 5-10 working days
Delivery service to Australia and New Zealand will take 5-10 working days

After a successful order, we receive shipping informations and fulfilment process that is actualy takes from 3 to 5 business days, before deposing your package to our the shipping provider.

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 30 days
The Goods are in the original packaging
The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

For more informations about return policicy please refer the this link .

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Marrakeche Crafts trusted company registered , Headquarter: 528, Massira 2, D, Marrakech, 40000, Morocco